What should you look for in a NetSuite consulting firm?
Good partners make your life easier. Weak partners slow everything down. Here are the factors that genuinely matter.
1. Focus on Relevant Experience, Not Just Claims
Every firm says they understand NetSuite. The real question is whether they understand your business.
Look at:
- Industry-specific implementations
- Projects for companies with similar complexity
- Multi-subsidiary rollouts
- Integrations with the apps you rely on
The best NetSuite Consulting Firms don’t rely on big claims. They show real examples and talk openly about the challenges they solved.
2. Check Certifications and Technical Capability
Before you shortlist a partner, confirm the team is certified and updated on NetSuite’s latest releases.
You want:
- Certified ERP Consultants
- SuiteFoundation experts
- SuiteScript developers
- Integration specialists
- Solution architects
A certified team delivers clean, scalable configuration that holds up as your business grows.
3. Understand Their Implementation Methodology
Projects fail when the approach is unclear. Strong NetSuite partners follow well-tested steps and explain them simply.
Ask how they handle:
- Requirement gathering
- Data migration
- Customization planning
- Integration architecture
- Testing cycles
- Go-live readiness
4. Review Case Studies and Speak to Past Clients
The safest way to judge a partner is by their actual work.
Look for:
- Case studies in your industry
- Before/after improvements
- Quantifiable outcomes
- References from CFOs, COOs, finance teams, or IT leads
A confident firm will connect you with past clients who can speak openly about their experience.
Why is support after go-live so important?
Because NetSuite keeps evolving. Your business keeps evolving. A good partner stays with you even after go-live.
5. Assess Post-Implementation Support
NetSuite success doesn’t end at go-live. You need support for:
- Admin tasks
- Troubleshooting
- Module additions
- Workflow improvements
- New integrations
- Ongoing optimization
Reliable NetSuite partners stay involved as your system and team mature.
6. Evaluate Communication and Fit
ERP success depends on teamwork. If communication is unclear, the project will struggle.
Look for a consulting firm that:
- Explains things in plain English
- Responds quickly
- Sets expectations early
- Flags risks instead of hiding them
- Works like an extension of your internal team
Good chemistry matters more than most people admit.
How do you compare pricing between NetSuite partners?
Pricing often feels messy, but it doesn’t have to be. Clear pricing helps you avoid budget surprises.
7. Ensure Pricing and Scope Are Transparent
Before you commit, understand:
- Whether pricing is fixed-fee or hourly
- What’s included
- What counts as a change request
- Licensing guidance
- Support billing
- Customization costs
The best NetSuite Consulting Firms won’t hide pricing in fine print or surprise you later.
8. Check Their Ability to Scale With You
NetSuite is built for growth. Your consulting partner should match that pace.
Confirm they can support:
- Future module rollouts
- Multi-entity expansion
- Advanced automation
- Integration upgrades
- Workflow redesigns as processes evolve
This saves you from switching partners mid-transformation.
9. Ask How They Manage Risks and Setbacks
ERP projects never run in a straight line. Delays and data issues happen.
Ask how the partner handles:
- Sudden changes
- Data problems
- Testing failures
- Scope conflicts
- Deadline pressure
Strong risk management separates good firms from the rest.
10. Look for Thought Leadership and Knowledge Sharing
A firm that consistently teaches and shares insights usually knows the platform well.
Check whether they:
- Publish NetSuite content
- Share product updates
- Offer workshops or guides
- Explain best practices
Why EPIQ Infotech
Broad industry experience
EPIQ has delivered NetSuite solutions across SaaS, manufacturing, trading, services, consulting, and multi-subsidiary environments. They understand operational and financial complexity and design systems that work in real life.
Certified, senior-level consultants only
They don’t stack projects with junior resources. Their team has deep hands-on experience with SuiteScript, integrations, accounting flows, and automation.
A clear, disciplined implementation approach
EPIQ follows a structured methodology that simplifies everything from requirement gathering to UAT and cutover. Clients know exactly what to expect.
Strong focus on long-term partnership
They stay involved through:
- Ongoing optimization
- Support retainers
- Module rollouts
- Integration enhancements
- Continuous improvements
Your NetSuite environment matures instead of becoming stagnant.
Transparent pricing and no guesswork
Their proposals are clean and predictable. You know what’s included, what counts as extra work, and how long activities will take.
Deep automation and integration skills
EPIQ is known for advanced SuiteScript work and integrations with Shopify, Salesforce, HubSpot, and finance tools. This matters if your business runs on a connected ecosystem.
High client retention
Most clients stay with EPIQ for years because the partnership keeps adding value.
If you’re looking for a consulting partner that blends expertise, practicality, and long-term support, EPIQ Infotech stands out as one of the strongest choices in the NetSuite ecosystem.
Frequently Asked Questions
How do I know if a NetSuite consulting firm has the right experience?
Look at the work they’ve already done. Check whether they’ve handled businesses similar to yours in size, industry, complexity, integrations, or multi-subsidiary setups. Real examples say more than marketing claims.
Are certifications important when choosing a NetSuite partner?
Yes. Certifications show that the team understands the platform deeply. You’ll want people who know SuiteFoundation, SuiteScript, integrations, and solution design.
What should I ask about their implementation methodology?
Get a simple walkthrough of how they gather requirements, plan customizations, handle data migration, run testing, and prepare for go-live. You’re looking for structure without unnecessary complexity.
Why do case studies matter?
They show whether the partner can deliver results. Look for before/after improvements, measurable wins, and references from leaders who’ve worked with them.
Why is post-go-live support such a big deal?
Your system keeps evolving. You’ll need help with admin tasks, optimization, integrations, and new modules as your business grows. A good partner stays close even after launch.
What kind of ongoing support should I expect?
Expect help with troubleshooting, workflow tweaks, new integrations, additional modules, and continuous improvements that keep NetSuite aligned with your operations.
How should I compare pricing between NetSuite partners?
Ask whether pricing is fixed-fee or hourly, what’s included, how change requests are handled, and how support or customizations are billed. Transparency saves you from surprises later.
What does it mean for a NetSuite partner to scale with my business?
They should be able to support future modules, automation, multi-entity expansion and integration upgrades. This keeps you from switching partners mid-growth.
Why does thought leadership matter?
Firms that teach, publish updates or share best practices tend to stay active with the platform. It shows they keep learning and improving.
What makes EPIQ Infotech a strong NetSuite consulting choice?
They bring broad industry experience, certified senior consultants, a disciplined implementation approach, long-term support, clear pricing, solid automation and integration skills, and high client retention.
