NetSuite Managed Services
EPIQ Infotech delivers proactive, US-aligned NetSuite managed services that turn your ERP into a strategic growth engine. A dedicated team of certified consultants, developers, and administrators handling proactive optimization, day-to-day administration, custom development, integrations, and 24/7 support — under a flexible, predictable plan built around your business.
Trusted by Industry Leaders
Why Most NetSuite Environments Underperform After Go-Live
A successful NetSuite implementation is the starting line — not the finish. Within 12–18 months of go-live, most mid-market companies hit the same wall.
You hired NetSuite to consolidate finance, inventory, CRM, and operations onto one cloud ERP. But the people who set it up have moved on. Your in-house admin is buried under support tickets and never gets time to work on the system. New modules sit unused. Custom workflows break after a release upgrade. Reports that finance leadership relies on quietly start producing the wrong numbers.
The cost of this drift is rarely a single dramatic failure. It’s a slow erosion — manual workarounds, duplicated data entry, delayed month-end closes, and decisions made on stale dashboards. According to Oracle NetSuite’s own research, customers who pair their ERP with structured ongoing support realize roughly 40% greater long-term ROI than those who run it in break-fix mode.
That gap is exactly what NetSuite managed services exist to close.
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What's Included in EPIQ's NetSuite Managed Services
Every engagement covers the six core capability areas below. You're not buying a la carte — you're buying capability, and we deploy whatever your environment needs that month.
NetSuite Administration
User roles, permissions, custom fields, and form management — backed by our saved searches expertise to give finance leadership the dashboards and KPIs they actually need.
Explore NetSuite supportFunctional & Technical Support
Bug triage, period-close support, and end-user assistance with SLA-driven response times. Pairs naturally with our NetSuite health check for environments showing signs of drift.
See support tiersCustomization & SuiteScript Development
SuiteScript 2.x & 2.1, SuiteFlow workflow automation, custom approval routing, and Advanced PDF/HTML templates tailored to your operations.
NetSuite consultingIntegrations & APIs
Salesforce, Shopify, Avalara, EDI, 3PL/WMS, and custom REST/SOAP services — built and maintained by our certified NetSuite integration partners team.
View all integrationsRelease Management
Every NetSuite biannual upgrade — including the latest 2026.1 release with AI features — sandbox-tested across your scripts and integrations and adopted with zero disruption.
Read release analysesStrategic Optimization
Quarterly Business Reviews, annual NetSuite roadmap planning, license rationalization, and master data governance — guided by our senior NetSuite consulting team.
See client outcomesNot sure which capabilities your NetSuite environment needs most?
Get a free 30-minute assessment. We'll review your current setup and recommend a managed services scope tailored to your business.
A Real Partner — Not a Pool of Anonymous Consultants
Dozens of firms will sell you NetSuite managed services. Very few will assign you the same people every month, take the time to learn your chart of accounts and custom workflows, and proactively bring you ideas you didn't ask for. That difference is the entire point of EPIQ.
A Dedicated US-Aligned Team — Not a Ticket Lottery
You're matched with a fixed pod: a lead consultant (typically 8+ years of NetSuite experience), a SuiteScript developer, an integrations specialist, and a project coordinator. The same people support you in month 18 that supported you in month 1.
24/7 Coverage Across Time Zones
EPIQ operates from delivery centers in the United States, India, and Australia. Critical issues are picked up within an hour, regardless of when they're reported — the difference between a quiet weekend and a Monday morning fire drill.
Proactive — Not Reactive
Most providers wait for a ticket. EPIQ runs scheduled health checks, monitors script execution logs, reviews release notes ahead of each NetSuite update, and surfaces optimization opportunities. Roughly 65% of our managed services work is initiated by us, not by the client.
Flexible, Predictable Plans
Quarterly hour packages — not rigid annual lock-ins. If your business slows in Q3, you don't pay for hours you won't use. If a major integration project lands in Q4, we scale up. No long-term contract penalties, no hidden change-order fees.
A True NetSuite ACS Alternative
Many of our clients come to EPIQ after evaluating — or leaving — NetSuite Advanced Customer Support. ACS rotates consultants and operates within tightly defined scope. EPIQ assigns the same team, expands scope as your business changes, and includes strategic guidance ACS treats as out-of-scope.
Functional + Technical + Accounting Depth
Many of our managed services consultants are CPAs or hold deep finance backgrounds. Most NetSuite "issues" aren't really technical — they're accounting questions in disguise: revenue recognition, intercompany eliminations, multi-book accounting, ASC 606 schedules. We solve these in-house.
A Transparent, Repeatable Engagement Model
We've refined this over more than a decade and 100+ NetSuite engagements. Here's exactly how the first 90 days look.
Discovery & Environment Audit
Full NetSuite health check covering account configuration, customizations, scripts, integrations, role design, and historical change log. You receive a written audit identifying technical debt, optimization opportunities, and risks.
Onboarding & Team Match
Introduction to your dedicated pod — lead consultant, developer, integrations engineer, and coordinator. We review your support history, recurring pain points, and business calendar (close cycles, audit windows, peak seasons).
Knowledge Transfer & Quick Wins
We document your environment, identify 3–5 low-effort/high-impact improvements, and execute them — saved search cleanup, dashboard rationalization, and resolution of recurring user complaints.
Operational Cadence Established
Steady-state: weekly status reports, shared ticket channel (Jira, ServiceNow, Asana, or email), monthly executive summary, and a 24/7 escalation path for critical issues.
First Quarterly Business Review
Hours utilized, issues resolved, optimization wins, upcoming NetSuite release impact, and a 90-day roadmap. This is where managed services stops feeling like support and starts feeling like strategy.
Ongoing Optimization
From here, your roadmap drives continuous improvement: module rollouts, integration projects, automation, and strategic initiatives — all under a predictable retainer that scales with your business.
EPIQ vs. NetSuite ACS vs. Building In-House
The real comparison mid-market CFOs actually need before signing the next contract or job description.
| Dimension | EPIQ Managed Services | NetSuite ACS | In-House Admin |
|---|---|---|---|
| Annual Cost (mid-market) | $48K–$180K | $60K–$250K+ | $104K–$168K + benefits + churn |
| Team Continuity | Same dedicated pod monthly | Rotating consultants | Single point of failure |
| Scope | Functional + Technical + Accounting + Strategic | Defined SLA, change orders for extras | Whatever one person can cover |
| Coverage | 24/7 — US, India, Australia | Business hours, regional | Business hours, one timezone |
| Hiring Risk | None | None | High — 18-month avg tenure |
| Strategic Roadmap & QBRs | Included | Out of scope | Rare |
| Custom SuiteScript Development | Included | Often billed separately | Depends on admin |
| Release Management | Proactive, sandbox-tested | Reactive | Often skipped |
| Contract Flexibility | Quarterly, scalable | Annual, fixed | N/A |
| Cost Predictability | High | Medium | Low |
For most mid-market businesses running NetSuite, the math is straightforward: a single in-house NetSuite administrator costs more than a full EPIQ managed services pod — and gives you one person's capacity instead of a multi-disciplinary team.
Compare Your Current Cost — Talk to EPIQ →Built for Specific Business Situations
EPIQ's managed services aren't a generic offering. They're calibrated for specific scenarios — you'll get the most value if you fit one of these.
Mid-Market Companies with No Dedicated NetSuite Admin
You went live 12–24 months ago, your implementation partner has moved on, and the system is being maintained part-time by someone in finance or IT. Optimization has stalled and small issues are piling up.
Enterprises Looking for an ACS Alternative
You're on Advanced Customer Support today and want more flexibility, dedicated team continuity, and broader scope without the rigid annual contract.
Fast-Growing Businesses Adding Modules or Subsidiaries
You're rolling out OneWorld, adding a new legal entity, launching a B2B portal, or expanding into international markets — and your current support model can't keep up. Pair this with our NetSuite integration services for end-to-end coverage.
PE-Backed Companies Standardizing the Portfolio
Your sponsor wants standardized NetSuite operations across portfolio companies, with predictable monthly costs and clean reporting. EPIQ partners with several PE firms to deliver exactly this.
Recovering from a Failed Implementation
You went live, but the system isn't where it should be. Our NetSuite health check identifies the issues, then transitions seamlessly into ongoing managed services once stabilization is complete.
Industries We Serve at Depth
Manufacturing • Wholesale Distribution • SaaS & Software • Professional Services • Healthcare & Life Sciences • Media • Retail & E-commerce • Energy & Oil & Gas • Real Estate
Measurable Results — Not Marketing Claims
What CFOs, controllers, and IT leaders actually say after working with EPIQ for 6+ months.
EPIQ's managed services team reduced our month-end close from 12 days to 4 days by automating reconciliation workflows and journal entries. Their proactive monitoring prevented a Q4 audit disruption.
We were paying for ACS and still waiting days for non-critical issues. EPIQ assigned us a dedicated team that picks up the phone. Our admin time spent on tickets dropped 70%.
Reliable support that maximizes our NetSuite investment. We've been using NetSuite for several years, and the support from EPIQ has been instrumental in maximizing our investment.
The team at EPIQ is proactive in their approach. They consistently provide solutions that enhance our operational efficiency. With EPIQ by our side, we can focus on our core business while they handle the technical details.
Flexible Quarterly Hour Packages — Built Around How You Work
EPIQ structures managed services in quarterly hour blocks. Hours roll over within the quarter, and you can adjust your tier at each renewal based on real usage patterns.
For stable, single-entity NetSuite environments needing reliable administration and occasional development.
- Dedicated lead consultant
- 24/7 emergency support
- Monthly status reports
- Quarterly health check
- Email & ticket-based access
For active environments with regular customization, integration, and module-expansion work.
- Everything in Foundation
- Dedicated developer + integrations engineer
- Slack/Teams access during business hours
- Quarterly Business Review
- Sandbox release testing included
For complex multi-subsidiary, multi-entity, or rapidly scaling NetSuite environments.
- Everything in Growth
- Embedded pod with named PM
- Annual NetSuite roadmap workshop
- Priority release-cycle planning
- Custom SLA available
Not sure which plan fits?
Our consultants will review your environment and usage history at no cost and recommend the right tier. Most clients start at Growth and adjust at first renewal.
Get a Custom Quote in 24 Hours →Why EPIQ Infotech is the Right NetSuite Managed Services Partner
A decade of NetSuite work, hundreds of certifications, and a client list that includes some of the most recognizable names in their industries — here's the proof behind the promise.
A Decade of Hands-On NetSuite Delivery
- Founded in 2013 — over a decade exclusively focused on ERP and cloud services
- 100+ successful NetSuite projects across implementation, managed services, and rescue engagements
- 150+ years of collective NetSuite experience across our consulting bench
- Global delivery footprint — United States, India, and Australia
Certified Talent & Deep Technical Bench
- NetSuite Alliance Partner — certified by Oracle NetSuite
- 200+ NetSuite certifications (ERP Consultant, Administrator, SuiteFoundation, SuiteAnalytics, SuiteCloud Developer)
- Multi-cloud expertise — also a JD Edwards partner and AWS partner
- Industry depth — manufacturing, distribution, SaaS, professional services, media, healthcare, energy
Recognized by Clients & the Industry
- Trusted by Sony Pictures, 20th Century Studios, Atlantis The Palm, and dozens of mid-market and enterprise clients
- Published thought leadership on NetSuite optimization, post-go-live support, AI in NetSuite, and ERP roadmap planning
- Featured in industry roundups of leading NetSuite managed service providers
Built on Reliability & Long-Term Relationships
- 96% client retention rate
- 24/7/365 support with onsite US presence
- Transparent pricing, quarterly contract flexibility, no long-term lock-ins
- Same-team continuity — your consultants don't rotate quarter to quarter
Frequently Asked Questions
Everything CFOs, Controllers, and IT leaders ask before signing a NetSuite managed services agreement.
What is NetSuite Managed Services and what does it include?
How is NetSuite managed services different from NetSuite Advanced Customer Support (ACS)?
How much do NetSuite managed services cost in 2026?
Do I still need an in-house NetSuite admin if I have managed services?
How quickly can EPIQ get started?
What happens during NetSuite biannual releases (2025.1, 2025.2, etc.)?
Can EPIQ handle complex NetSuite environments — OneWorld, multi-book, ARM, intercompany?
Does EPIQ offer 24/7 NetSuite support?
Can we move from EPIQ Managed Services back to in-house if our needs change?
Is EPIQ Infotech a NetSuite Alliance Partner?
Which industries does EPIQ specialize in for NetSuite managed services?
What if my NetSuite implementation was done poorly and needs to be fixed first?
Get NetSuite Working Like It's Supposed To
You didn't invest in NetSuite to spend the next three years fighting it. EPIQ Infotech's managed services give you a dedicated, certified team that takes ownership of your ERP — proactively, predictably, and on terms that flex with your business. Start with a free 30-minute strategy call. We'll review your environment, identify three quick wins, and recommend whether managed services is the right fit. No pressure, no slide deck.