NetSuite Administration Services from Certified Admins, On Demand or Dedicated
Skip the cost and risk of a full-time hire. EPIQ Infotech's certified NetSuite administrators manage your roles, workflows, saved searches, releases, integrations and security, so your team works in a system that stays clean, fast and audit-ready.
Certified Oracle NetSuite Alliance Partner since 2013, serving mid-market and enterprise teams across the USA.
What are NetSuite administration services?
NetSuite administration services are the ongoing management of a live NetSuite account by certified administrators: provisioning users and roles, maintaining permissions and security, building saved searches and dashboards, managing workflows and custom records, importing and cleaning data, testing the two annual releases, and monitoring integrations. They are delivered on demand, by a dedicated admin, or as a fractional team, instead of or alongside an in-house hire.
Oracle's own guidelines describe the administrator as the key contact for NetSuite: the person who configures the account as needs change, manages it day to day, refreshes sandbox accounts and handles each release. Oracle also recommends that the Administrator role be assigned to at least two people, so critical tasks are never blocked by an absence or a resignation.
That is where most growing companies get stuck. One overloaded admin, or none at all, means obsolete roles pile up, permissions widen, saved searches slow the account, workflows break after a release and data quality slips. EPIQ gives you a certified team that treats administration as a continuous discipline, with documented changes and a second pair of hands built in.
What our NetSuite admin services cover
Every engagement is run by certified NetSuite administrators who go beyond closing tickets to keep your account fast, secure and aligned with how your business actually works.
User and role management
Provisioning and offboarding, role design, least-privilege permission tuning, Core Administration Permissions for limited admin roles, and two-factor and passkey login setup.
Saved searches, reports and dashboards
Custom saved searches, SuiteAnalytics workbooks, KPIs, reminders and role-based dashboards. See our saved searches guide.
Workflow and SuiteFlow management
Build, fix and optimize SuiteFlow workflows and approval routing so processes run automatically and survive every release. More in our workflows guide.
Custom records, fields and forms
Configure records, fields, lists and transaction forms that mirror your operating model, favoring configuration over customization to avoid technical debt.
Data management and CSV imports
Clean, deduplicate and import data through the CSV Import Assistant, enforce data integrity rules, and keep records reportable and trustworthy.
Release and upgrade management
Release Preview testing, impact analysis, regression checks and sign-off for NetSuite's two annual releases, including the current NetSuite 2026.2 rollout.
Security, audit and compliance
Access reviews, login audit trail monitoring, segregation-of-duties checks, System Notes reviews and SOX control support to keep you audit-ready.
Integration and token management
Monitor scripts, RESTlets and connectors, manage integration records and tokens, and plan the TBA to OAuth 2.0 migration before Oracle's deadlines.
2027.1 deadlineUser training and adoption
Role-based training, process documentation and enablement that raise adoption and cut the repeat tickets that drain your week.
The NetSuite changes your administrator must own in 2026 to 2028
Oracle has announced several platform changes that land on the administrator's desk. Missing them does not just slow you down; some will stop integrations from being built or running at all.
- Accounts upgrade on a staggered schedule. Your date appears in the New Release portlet on the dashboard.
- Passwordless login with passkeys becomes available for all users.
- NetSuite Next and the Ask Oracle assistant begin a phased rollout and are not switched on automatically by the upgrade.
Admin work: Release Preview testing, passkey and 2FA policy, AI feature governance by role.
- New integrations can no longer use Token-Based Authentication. OAuth 2.0 is required, with PKCE for new authorization code integrations.
- No new integrations can be built on SOAP web services. Oracle has advised building on REST since 2026.1.
- NLAuth for RESTlets stops working.
Admin work: integration inventory, OAuth 2.0 client setup, role and token cleanup. Read our 2027.1 migration guide.
- SOAP web services endpoints are disabled and SOAP-based integrations stop working.
Admin work: confirm every connector and custom integration has moved to REST web services before this release.
Sources: Oracle NetSuite Help Center, SOAP Removal Plans FAQ, and the NetSuite 2026.2 release notes. Dates are Oracle's published plans and can change; your account's New Release portlet is the source of truth.
What a NetSuite administrator handles for you
A dedicated or fractional EPIQ administrator owns the recurring work that keeps NetSuite healthy, so nothing falls through the cracks between projects. For the fundamentals of the role, see our NetSuite administrator fundamentals guide.
- Onboard and offboard users and roles
- Run quarterly access reviews
- Create and tune saved searches and reports
- Build dashboards and KPI reminders
- Manage workflows and approval routing
- Configure custom fields, forms and records
- Run CSV imports and data cleanups
- Test and deploy each NetSuite release
- Refresh and manage sandbox accounts
- Monitor scripts, integrations and tokens
- Troubleshoot errors and user requests
- Document every configuration change
NetSuite administration plans
Scale up during projects and scale down when things stabilize. Every plan starts with a free admin assessment, and pricing is fixed in writing before work begins.
On-demand admin
Stable accounts with occasional configuration needs.
Prepaid hour packages, quoted after assessment
- Ticket-based admin and configuration
- Certified NetSuite administrators
- Standard requests acknowledged within one business day
- No long-term contract
Dedicated administrator
The in-house alternative, with backup built in.
Monthly retainer, quoted after assessment
- Named primary admin plus a backup admin
- Under 4-hour response on critical issues
- Proactive monitoring and health checks
- Release Preview testing every release
- Integration and token monitoring
- Activity reporting in your PM tool
Fractional admin + advisory
Scaling, multi-subsidiary and OneWorld accounts.
Retainer plus advisory, quoted after assessment
- Everything in Dedicated administrator
- Customer success manager
- Admin roadmap and governance design
- OneWorld and intercompany expertise
- Quarterly executive reviews
How our NetSuite administration process works
A structured, transparent model built for fast resolution and long-term stability.
Discovery and health check
We audit roles, customizations, workflows, scripts, integrations, data quality and performance. This is the free assessment, built on our NetSuite health check.
Admin plan and SLAs
We agree scope, response times, escalation paths, reporting cadence and a prioritized remediation backlog.
Execution and governance
Your admins handle day-to-day work through tracked tickets, with every change documented and tested in sandbox first.
Continuous optimization
Quarterly reviews, release management and proactive monitoring keep the account improving over time.
In-house NetSuite administrator vs. outsourced administration
The math changes once you remember Oracle's two-administrator recommendation. Covering it in-house means two hires or accepting a single point of failure.
| Factor | In-house administrator | EPIQ outsourced administration |
|---|---|---|
| Cost | About $110,000 average base salary in 2026, plus benefits, recruiting and training | Pay for the capacity you need, fixed in writing |
| Coverage | Gaps during PTO, sick leave and turnover | Primary and backup admin, no single point of failure |
| Skill breadth | One person's experience | Admins plus SuiteScript, integration and finance specialists |
| Release management | Often squeezed by daily load | Structured Release Preview testing every release |
| Platform deadlines | Depends on the individual tracking them | OAuth 2.0, REST and security changes planned ahead |
| Scalability | Slow to hire up or down | Scale up for projects, down when stable |
| Best for | Large, highly customized accounts needing daily on-site presence | Teams without, or supplementing, a full-time admin |
How much does a NetSuite administrator make?
A full-time NetSuite administrator in the US earns about $110,000 in average base salary in 2026. ZipRecruiter reports a national average of $110,278 and Glassdoor $111,223, with senior admins who also write SuiteScript earning well above that. Benefits, recruiting and training add to the total cost of the seat. Many mid-market companies land on a hybrid: a part-time internal owner supported by EPIQ for configuration, releases, security and technical work.
Salary figures as reported in KORE1's NetSuite Administrator Salary Guide, July 2026.
Administration vs. support vs. managed services vs. Oracle ACS
These terms overlap, so here is how the options differ in practice.
| Option | What it covers | Style | Best for |
|---|---|---|---|
| NetSuite administration | Configuring and maintaining the account: roles, workflows, searches, data, releases, security | Ongoing, hands-on ownership | Companies without enough admin capacity |
| NetSuite support | Resolving issues and answering user questions as they arise | Reactive, SLA-based | Stable accounts with an internal owner |
| NetSuite managed services | Administration, support, development and strategy in one engagement | Proactive, outcome-based | Companies outsourcing NetSuite operations end to end |
| Oracle Advanced Customer Support (ACS) | Oracle's own paid support and optimization tiers | Vendor-led programs | Teams that prefer to buy directly from Oracle. Compare ACS alternatives |
Why businesses choose EPIQ for NetSuite administration
Specialist depth, enterprise ERP heritage and a partnership model built on retention, not lock-in.
15+ years of Oracle ERP depth
From JD Edwards to NetSuite and Oracle Fusion, we bring architectural depth that admin-only shops do not have.
Certified Alliance Partner team
A certified Oracle NetSuite Alliance Partner whose administrators manage configuration, security and releases to Oracle best practices.
US-based, global delivery
An onshore US team backed by global delivery for extended-hours coverage and cost-efficient models.
96% client retention
Clients stay because we deliver outcomes: faster closes, cleaner data and fewer fire drills, not just closed tickets.
No lock-in, scalable terms
Engagements flex with your needs. Scale the admin team up for projects and down when stable.
Integration specialists
Hands-on experience keeping NetSuite connected to Salesforce, Shopify, Avalara, Amazon and more through our integration services.
"EPIQ's team reduced our month-end close from 12 days to 4 by cleaning up workflows and automating reconciliations. Their proactive monitoring caught issues before we did."
CFO, manufacturing company, USA
"Having a dedicated EPIQ administrator is like having a senior in-house expert without the headcount. Releases are no longer something we dread."
Director of IT, wholesale distribution company, USA
See more client outcomes in our NetSuite case studies.
NetSuite administration across industries
Industry-aware administration tuned to the controls, workflows and reporting your sector needs.
Explore more NetSuite services from EPIQ
NetSuite administration services FAQ
What is included in EPIQ's NetSuite administration services?
EPIQ's NetSuite administration services include user and role management, saved searches, reports and dashboards, SuiteFlow workflow management, custom records, fields and forms, CSV data imports and cleanup, release testing, security and audit governance, integration and token management, and user training. You can engage us on demand, as a dedicated administrator, or as a fractional admin team with advisory.
How much do NetSuite administration services cost?
Cost depends on how many hours of admin capacity you need each month, your response time requirements, and the complexity of your account, such as OneWorld subsidiaries or heavy integrations. EPIQ offers prepaid on-demand hour packages, monthly dedicated administrator retainers, and fractional plus advisory agreements. We confirm a fixed written quote after a free admin assessment.
How much does a NetSuite administrator make?
A full-time NetSuite administrator in the US earns about $110,000 in average base salary in 2026, according to ZipRecruiter ($110,278) and Glassdoor ($111,223) data reported by KORE1. Benefits, recruiting and training add to the total cost, and senior admins with SuiteScript skills earn more.
Should I hire an in-house NetSuite administrator or outsource?
Hire in-house if your account is large, highly customized and needs daily on-site presence. For most mid-market companies, outsourcing gives broader skills, built-in backup and predictable cost. Oracle recommends at least two people hold the Administrator role, which is hard to cover with a single hire. Many companies use a hybrid of a part-time internal owner supported by EPIQ.
What is the difference between NetSuite administration, support and managed services?
NetSuite administration is the ongoing configuration and maintenance of your account. NetSuite support is reactive issue resolution as questions arise. NetSuite managed services combine administration, support, development and strategic advisory in one proactive engagement. EPIQ offers all three and recommends the right fit during the assessment.
Can an outsourced NetSuite admin replace Oracle ACS?
For many companies, yes. A certified partner can cover the administration, optimization and release work that teams often buy Oracle Advanced Customer Support for, usually with more flexibility in scope and terms. The right choice depends on your account's complexity and how much hands-on configuration work you need each month.
Do your NetSuite administrators handle release upgrades?
Yes. NetSuite ships two releases a year and upgrades accounts on a staggered schedule. We test in your Release Preview account, run impact analysis on customizations, workflows, scripts and integrations, communicate with stakeholders, and confirm everything works after your production upgrade, including the current NetSuite 2026.2 rollout.
Will you help us move integrations from TBA to OAuth 2.0?
Yes. Starting with NetSuite 2027.1, new integrations cannot use Token-Based Authentication and must use OAuth 2.0, and new SOAP web services integrations can no longer be built. SOAP endpoints are scheduled to be disabled with 2028.2. We inventory your integrations, set up OAuth 2.0 clients and roles, and plan the move to REST web services.
How fast do you respond to administration requests?
On dedicated and fractional plans, critical issues carry an under 4-hour response time, with immediate escalation for system-down situations. Standard requests are acknowledged within one business day. Exact times are written into your plan based on the engagement model and issue severity.
Can you administer a multi-subsidiary or OneWorld NetSuite account?
Yes. Our fractional plus advisory model is built for multi-subsidiary and OneWorld accounts, covering intercompany configuration, consolidated reporting, role design across subsidiaries, and governance at scale.
Stop firefighting NetSuite. Start running it properly.
Book a free NetSuite administration assessment. We will review your account, flag release and integration risks, and recommend the right admin model for you.