The 7 Key Steps to a Successful NetSuite Journey: Implementation to Optimization

NetSuite is a cloud ERP system that helps businesses manage core operations like finance, inventory, HR, and customer data. But switching to NetSuite isn’t just about new software. It takes a clear plan, the right team, and ongoing support.

This guide walks through seven key steps to help you get the most out of your NetSuite investment.

What is NetSuite?

NetSuite is an all-in-one cloud platform used by over 41,000 organisations. It includes tools for:

• Accounting and finance
• Supply chain and inventory
• HR and payroll
• Project management
• CRM and e-commerce

It works in over 190 currencies and 27 languages, which makes it a good fit for global businesses.

NetSuite started in 1998 as NetLedger. It was renamed NetSuite in 2002 and bought by Oracle in 2016 for $9.3 billion. Oracle’s technology made NetSuite more scalable for both small and large companies.

Key Points

• Clear goals, strong KPIS, and the right people are the foundation of a good NetSuite rollout.
• NetSuite automation saves time and improves accuracy.
• Ongoing updates, training, and reviews help you get long-term value.
  
  

1. Set Clear Goals and Trackable KPIS

Before you begin, define what success means. Ask yourself:

• What problems are we solving?
• Do we want faster reporting?
• Is inventory accuracy a problem?
• Do we need to speed up order processing?

Once goals are clear, choose KPIS (Key Performance Indicators) to measure progress. Examples:

• Days to close monthly books
• Inventory turnover
• On-time order delivery
• System uptime and error rates

These KPIS help track progress and keep everyone focused.

2. Choose the Right Way to Implement

There are three common options for implementing NetSuite:

1. Self-Implementation: Good for companies with strong internal IT and ERP skills. It saves money but comes with a higher risk.
2. Partner-Led Implementation: Most companies work with certified NetSuite partners. They bring experience, reduce risk, and keep the project on track.
3. SuiteSuccess: A NetSuite-built option with pre-configured settings for industries like retail, software, or manufacturing. It’s faster but less flexible.

The right choice depends on your budget, timeline, internal resources, and how much customisation you need. A good implementation partner can guide you.

3. Adjust NetSuite to Match Your Business

NetSuite works out of the box, but most companies need to customise it. You can use the SuiteCloud platform to:

• Build custom workflows
• Create role-specific dashboards
• Automate approvals and alerts
• Design saved searches and reports

These changes help the system fit how your teams actually work. For example:

• A manufacturer may need dashboards that show real-time stock and production issues.
• A service company may focus on billing and resource scheduling.

Customise what you need—but avoid overbuilding. Extra features add cost and complexity.

4. Train Your Team the Right Way

If people don’t know how to use NetSuite, they won’t use it well. Good training matters.

Train each team based on how they’ll use the system:

• Finance: GL, AP/AR, reports
• Operations: Inventory, shipping, procurement
• HR: Payroll, onboarding, employee records
• Sales: CRM, quotes, customer communication

Keep training practical. Use live demos, short videos, and how-to guides. Give users access to a sandbox system for hands-on practice.

Good training reduces mistakes and helps people feel more confident.

5. Use Automation to Save Time

NetSuite’s automation features reduce manual work and errors. You can start with:

• Automatic approvals for POs and expenses
• Scheduled billing and reminders
• Inventory alerts and auto-reordering
• Auto-assigned leads and follow-ups

Automation helps teams work faster and focus on more important tasks. It also improves data quality and decision-making.

If you’re not using automation, you’re missing out on one of NetSuite’s biggest benefits.

6. Review and Improve Regularly

Your work doesn’t end after go-live. Keep checking in:

• Monitor system performance
• Audit data regularly
• Review your KPIS
• Update configurations when business needs change

For example, if order fulfilment is still slow by six months, it might be time to revisit your order process or inventory setup.

Also, NetSuite releases updates twice a year. Staying current gives you access to better performance, security fixes, and new tools.

7. Keep Up with New Features

NetSuite is always evolving. New features can help your business—but only if you use them.

Here’s how to stay current:

• Read the release notes every six months
• Test changes in a sandbox
• Talk to your NetSuite partner about what’s worth using

In 2025, some useful new features include:

• AI-driven cash flow forecasts
• Smarter demand planning
• Easier compliance tools for global operations

Keeping your system up to date helps your team work better and stay competitive.

Benefits of NetSuite ERP

• Lower Costs: You don’t need on-site servers. Automation means fewer manual tasks and less overhead.
• Higher Productivity: Teams can see real-time data and make faster decisions.
• Better Customer Service: CRM and order management tools help teams respond faster and more accurately.
  
  

Common NetSuite Challenges

Even with good planning, ERP projects can be tough. Here are common issues:

• Budget: Costs vary depending on modules, customisations, and support. Plan for long-term costs, not just go-live.
• Data Migration: Moving data from old systems takes time and carries risk. Test thoroughly.
• Change Resistance: Some teams may resist new tools. Prepare with training, clear communication, and leadership support.

Choosing the Right Modules

Start with the basics. Most companies begin with:

• Financials
• CRM
• Inventory and Order Management

Add more modules later, based on growth and evolving needs. Many companies expand their NetSuite use after 6–12 months.

Real Examples of NetSuite Success

• Canva: Improved operations with better tracking and visibility.
• Kariba Retail Group: Unified ERP and POS across 40 stores.
• Taska Prosthetics: Scaled globally with automated inventory and manufacturing.
• Geelong Football Club: Managed business operations across departments in a high-pressure environment.

Each of these companies tailored NetSuite to their needs and committed to training and improvement.

Final Thoughts

NetSuite can help manage your entire business in one system. But software alone isn’t enough.

To succeed, you need:

• A clear plan
• The right people
• Practical training
• Ongoing improvements
• Support from experienced NetSuite Partners

By following the seven steps in this guide, you’ll be better prepared to make the most of your NetSuite investment for the long term.