To survive and thrive in the stiff competition requires greater organizational flexibility to adjust quickly to new challenges, handle difficult tasks and risks, and according to the best practice craft well-sought-out strategies for long-term success. NetSuite is a strong tool for accomplishing these goals but it won’t reach its full potential until the proper support structure is in place.
To find the best approach to preserve and maximize their NetSuite investment, businesses must sort through a confusing array of possibilities. This guide sheds light on the smartest strategies for sustaining NetSuite performance, highlights common pitfalls to steer clear of, and reveals why opting for managed services can be a game-changing decision that propels your company forward with confidence.
In a world where technological advancements drive competition and market dynamics shift rapidly, companies cannot afford inefficiencies in their NetSuite operations. A poorly supported NetSuite system can lead to operational bottlenecks, lost revenue, and mounting frustration. Whether it’s ensuring timely issue resolution, enhancing system capabilities, or planning for future growth, having a structured and proactive support system is non-negotiable.
This guide presents a deep dive into the diverse methods of NetSuite support, explores the disadvantages of outdated approaches, and explains how a managed services model delivers continuous value by reducing downtime, optimizing performance, and allowing businesses to focus on their core objectives without unnecessary disruptions.
Traditional Approaches to NetSuite Support
- NetSuite Direct Support Options
- Basic Support: Limited to critical issues and self-service resources.
- Premium Support: Adds weekend support, release notifications, and limited phone assistance.
- Advanced Customer Support (ACS): The highest tier, offering ACS Playbooks for complex challenges, but lacks continuity with assigned reps.
- Learning Cloud Support (LCS): Focuses on self-paced learning resources rather than direct assistance.
- SuiteAnswers & Community Support: While useful for troubleshooting, these do not replace dedicated support.
- In-House NetSuite Support
- Challenges: Limited bandwidth, high costs, high turnover, complexity of NetSuite, continuous training needs, and scalability issues.
- Risk Factors: Organizations may struggle with system optimization, ongoing maintenance, and future-proofing without dedicated NetSuite expertise.
- Third-Party Support Providers
- Common Pitfalls:
- Jack-of-All-Trades IT Firms: Lack of NetSuite-specific expertise.
- Temporary Administrators & Freelancers: Often lack deep industry experience and reliability.
- Ineffective Support Partners: Poor responsiveness, failed implementations, and lack of proactive guidance signal it’s time to switch providers.
Managed Services: The Optimal NetSuite Support Solution
Managed services provide proactive, ongoing NetSuite support, combining industry expertise with hands-on optimization. Key features include:
Key Benefits of Managed Services:
- Strategic Advisory & Solution Architecture: Tailored NetSuite roadmaps and best practices.
- Customization & Optimization: Enhancements through custom workflows and scripting.
- Comprehensive Training: Role-based education for effective NetSuite usage.
- Seamless Integrations: iPaaS frameworks and third-party system support.
- Performance Monitoring & Issue Resolution: Proactive issue detection and system optimization.
- Compliance & Security Management: Adherence to industry regulations and best practices.
Determining If Managed Services Are Right for You
If you answer “yes” to any of these questions, managed services may be the best fit:
- Do you require more hands-on support than NetSuite Premium or ACS offers?
- Is your internal IT team lacking deep NetSuite expertise?
- Are you facing ongoing performance challenges?
- Do you operate in a complex NetSuite environment with multiple integrations?
- Are you looking for a single, dedicated support partner?
Introducing NetSUiteSuccess: The #1 NetSuite Managed Services Solution
EPIQ’s NetSuiteSuccess is a subscription-based service that provides comprehensive NetSuite support, including IT strategy, platform optimization, and industry-specific guidance.
Key Features of ContinuedSuccess:
- 24/7 Support: Proactive issue resolution and expert guidance.
- Customization & Enhancement: Tailored workflows, dashboards, and scripting.
- Integration Assistance: Support for NetSuite API integrations and third-party tools.
- Upgrade & Release Management: New feature training, impact assessment, and regression testing.
- Day-to-day Administration: Data imports, security management, and user provisioning.
- Performance Benchmarking: KPI tracking and ongoing optimization.
- Boundary Application Support: Assistance with third-party tools like Celigo, Boomi, and Jira.
Support Tiers: Tailored Assistance for Every Need
- Admin Support: User access, saved searches, and dashboards.
- Functional Support: Business process optimization and best practices.
- Development Support: Custom scripting, integrations, and automation.
NetSuiteSuccess Support Model & Process
- Dedicated Support Team: Includes industry specialists, solution architects, and technical leads.
- Highly Structured Delivery: EPIQ extends your team by using NetSuite and external tools.Proactive Change Management: Ensuring smooth transitions when switching support providers.
Why Choose EPIQ?
There are several reasons you should choose EPIQ and one of the most important reasons is listed below-
- First to Offer Round-the-Clock NetSuite Managed Support: As the industry leader in providing round-the-clock NetSuite support, EPIQ takes pleasure in guaranteeing that companies always have access to help when they need it.
- Industry-Focused Solutions: Our experience in a different industry domain, such as manufacturing, retail, and professional services, enables us to develop strategies that are in line with the needs and difficulties of particular sectors.
- Forward-Thinking Strategy vs. Short-Term Fixes: Our proactive approach promotes long-term efficiency and permanent NetSuite performance improvements, going beyond simply resolving urgent problems.
Take the Next Step!
EPIQ’s NetSuiteSuccess program can help you realize the full potential of your NetSuite system. To find out how we can support your company in achieving quantifiable outcomes, contact our team right now. Explore the breadth of our knowledge and discover how we can help you achieve greater success by downloading our in-depth whitepaper.
