[2025 Update] What’s New in the NetSuite Mobile App: Features, Benefits, and Industry Use Cases

Businesses today rely heavily on digital tools to stay efficient. The NetSuite mobile app continues to grow with these needs. In 2025, the app brings updates aimed at solving real problems across industries. Whether you use NetSuite for CRM, Accounting, Project Management, or support services, the new features are designed to help you work faster and with fewer mistakes.

Better CRM Access

Problem: Sales teams often can’t access real-time customer data when working remotely.

Solution: The updated NetSuite CRM mobile features let teams instantly view customer profiles, track leads, and update opportunities. A new smart search bar helps find client records faster. Mobile notifications also alert sales reps about urgent client activities or new leads.

Stronger Accounting Features

Problem: Handling finance tasks remotely can easily lead to delays and errors.

Solution: The 2025 NetSuite Accounting module now offers real-time dashboards, automated bank feeds, and faster transaction matching. You can approve expenses, monitor budgets, and close books right from your phone. The app also now supports two-factor authentication (2FA) for better financial security.

Simpler Project Management

Problem: Tracking project progress while traveling or working off-site is hard.

Solution: The new Project Management updates add mobile Gantt charts, quick task updates, and project health summaries. You can assign tasks, update project statuses, and send real-time feedback to your team. Push notifications alert managers if deadlines are missed.

On-Demand ERP Support

Problem: ERP system issues often need immediate attention, but help can be slow.

Solution: NetSuite Managed Support is now fully mobile. Submit support tickets, get proactive system alerts, and chat with support agents directly in the app. There’s also a “system health monitor” that shows ERP performance and warning signs in real time.

Industry-Specific Solutions

The app now includes industry packs built for different sectors. These are not just templates — they adapt to how you work:

• Retail: Live inventory visibility, customer order tracking, and loyalty program management on mobile.
• Manufacturing: Real-time shop floor tracking, parts inventory updates, and quality checklists through the app.
• Healthcare: Patient scheduling, mobile billing, and HIPAA-compliant record access with role-based controls.
• Professional Services: Mobile time tracking, billing, and client project summaries.

These updates mean teams don’t need to build heavy custom apps anymore. The tools they need are built into NetSuite mobile now.

Customizations for Maximum Efficiency

You can now:

• Personalize mobile dashboards by role (sales rep, finance manager, project lead).
• Create approval workflows for expenses, purchase orders, and vacation requests.
• Set mobile-specific alerts (for example, alert finance managers if cash flow drops below a set threshold).

Mobile-to-Desktop Sync ensures all changes made in the app appear instantly across systems. Role-based dashboards also prevent clutter by showing only relevant data to users.

Key Features to Look Forward To

The 2025 update introduces:

• Advanced AI-Powered Analytics: Predict sales, cash flow, and inventory needs. AI also suggests actions based on business trends.
• Offline Mode: View and update critical data offline; sync automatically when reconnected. Useful for field workers and remote teams.
• Enhanced User Interface: Cleaner layout, easier navigation, faster loading. Touch gestures like swipe-to-approve are now added.
• Multi-Language Support: 15 languages supported now, including Arabic, Japanese, and German. Language auto-switching based on user profile.
• Mobile Widgets: Add NetSuite quick actions (like “Create Invoice” or “Check Stock”) to your phone’s home screen.

These features make it easier for businesses to work flexibly without missing critical tasks.

New Addition: NetSuite Mobile AI Assistant

NetSuite has started rolling out a mobile AI Assistant (beta). You can ask the app simple commands like:

• “Show me overdue invoices.”
• “List top 5 customers by sales last month.”
• “Create a new sales order for John Doe.”

This helps reduce time spent searching menus. The AI Assistant is available for selected accounts right now and is expected to expand in late 2025.

Why Choose the NetSuite Mobile App in 2025?

Here’s what the new version offers:

• Cloud Access: Use your ERP system anywhere, even offline.
• Easy Integrations: Connect to tools like Slack, Salesforce, DocuSign, and Office 365.
• Stronger Security: Data encryption, multi-factor authentication, and access logs.
• Scalability: Start small and expand functions as you grow.
• Simple Design: Short learning curve means faster onboarding for teams.
• AI and Automation: Reduce manual work and focus on important tasks.

The NetSuite mobile app gives you control, speed, and security, all in one place.

Conclusion

The 2025 updates make the NetSuite mobile app a real work tool, not just a viewing app. With better CRM, Accounting, Project Management, ERP support, and now AI features, businesses can manage work faster, more accurately, and with less stress.

By using the latest tools, companies can:

• Avoid financial and project delays
• Improve sales team performance
• Cut down system downtime
• Keep ERP systems healthy without extra work

At EPIQ Infotech, we know every company runs differently. That’s why we don’t offer one-size-fits-all solutions. We tailor NetSuite setups, SuiteCommerce projects, and admin services to your business, not the other way around.

If you want a partner who listens and builds ERP solutions that work for you, talk to us.
Visit www.epiqinfo.com for more.